We currently ship across Canada.

• Express (1–3 business days): $15.99 CAD

• Standard (3–9 business days): $9.99 for orders under $60 CAD

• FREE Standard Shipping: on orders over $60 CAD
  

Yes! You’ll receive an order confirmation email shortly after placing your order.

Your tracking number will be included in your confirmation email once your order has shipped.

You can request to cancel your order as long as it hasn’t been fulfilled (shipped). To cancel, please email us right away at info@moonwha.com. We’ll do our best to catch it in time, but once it’s packed and on its way, we can’t make changes.

Yes! We offer a 30-Day Confidence Guarantee.

• Unopened products can be returned within 30 days of purchase for a full refund to your original payment method.
  
• Tried it but not in love? Lightly used items can be returned within 14 days for a full refund, or for store credit if returned between 15–30 days.

Please note: Returns must be initiated within 30 days of purchase, and shipping fees are non-refundable unless we made a mistake with your order. For more details, see our full Return Policy.

Pre-ordering lets you reserve popular products before they’re back in stock. Just add the item to your cart and checkout as usual. As soon as the product arrives, your order will be prioritized and shipped right away.

Important: If you order other items along with a pre-order, your entire order will be held until the pre-order item is ready to ship.

Yes, as long as it hasn’t shipped yet. Email us at info@moonwha.com to request a cancellation. We’ll do our best to process it before it goes out, but once shipped, cancellations aren’t possible.

All our products are sourced directly from trusted Korean beauty brands and official distributors to ensure authenticity and freshness.

We prioritize brands that are cruelty-free and never test on animals.

Please contact us at info@moonwha.com with your order number and photos of the damaged item, and we’ll assist you right away.

You can email us with your skin concerns and goals, and our team will be happy to recommend the best products for your needs.

Many of our products are formulated with gentle, soothing ingredients suitable for sensitive skin. However, we always recommend checking the ingredient list and performing a patch test before full use.